Return, Refund and Exchange policy

Return, Refund and Exchange policy

1. All items sold are generally non-exchangeable and non-refundable, except in the following situations:
* The wrong item was delivered by the merchant.
* The item received does not match the specifications, description, features, or information stated on the website.
* The item is spoiled, damaged, defective, or faulty upon delivery.
* The delivery exceeds the timeframe stated in the company’s Shipping Policy.

2. Customers requesting a refund must provide sufficient supporting evidence, including:
* A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
* A clear video showing the first use or testing of the item, where applicable.
* Relevant photographs, order details, or any other supporting documents requested by the company.

All return and refund requests must be submitted to winwin-market053@outlook.com within 24 hours of receiving the item.

Requests submitted after the 24-hour period, or without the required supporting evidence, will not be accepted or processed.